Ordering & Shopping
Ordering & Shopping on GMYSMART easy and fun; you can search all items on our site store using keywords, product names, item numbers, or descriptions. Click SEARCH once you've entered the criteria. You may also use our Site Map to find products & information on our site. Once you’ve made your selections, click ADD TO CART to add the product to your shopping bag. You will process immediately to our Shopping Cart. You may then view the suggested items listed at the bottom of the page, or browse through the site using the navigation on the left and top of the page. Ordering if you're ready to complete your order, click CHECKOUT at the bottom of the page or MY CART at the top of every page. Once an order created you will receive an order confirmation email. Please double check to make sure that the information is correct. When your order ships, you will also receive a shipping confirmation email.
Please note, each country has different networks with vary frequency based on internet provider's infrastructure, please make sure the product you add to cart is suitable for your country/provider networks. It is buyer responsibility to check it before purchasing, in case of incompatibility frequencies, we reserve the right to charge a return fee. Taxes & Fees We don't charge any sales tax or additional fees other than described on the payment process unless otherwise was marked or if You selected express delivery method to the address defined as Remote Area at the shipping carrier system, in such a case we will contact You before shipping to get your agreement.
Usually orders made at GMYSMART are being shipped to worldwide customers Hong Kong logistic center. Please note many countries impose their own customs, duties, tariffs, taxes, etc. on items being shipped from a foreign country. It is buyer responsibility to check state customs certificate requirements and duty for each product will be ordered, in case there is a duty or vat fee requirement buyer will have to pay it to the state customs. By placing an order on GMYSMART you declare that you have read this page of terms and conditions and agree with it. Changing/Canceling order you can contact customer service to change your order or for complete cancellation, be sure to include your order number. We will do our best to locate and change/cancel your order. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. In the event the order has already shipped please see our return policy.
Pre-orders GMYSMART will occasionally make new products available for Pre-Order. Pre-Order items are processed on our website the same way that regular, in stock items are processed by placing the item in your shopping cart, and following the normal check-out process. If you purchase an in-stock item with a pre-order item, GMYSMART reserves the right to split your pre-order item from your in stock items so that a separate sales order can be issued for these items. The in stock items will be shipped and billed immediately while the pre-order items will be held until they become available.
While we make every effort to keep you informed of pre-order availability, we cannot guarantee that we will update you prior to your pre-order products shipping. Please contact our sales or customer service departments for updates. You are welcome to change/cancel your pre-order at any time prior to shipment. Please contact our sales or customer service departments if you need to do so. Product Tour The product resources offered on our product pages are subject to change without a prior notice. As such, GMYSMART is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials at the time of purchase. Similarly, all compatibility or technical issues for non-GMYSMART developed product should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by GMYSMART as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.
Shipping & Delivery
Shipping & Delivery Shipping Methods GMTSMART offers fast, reliable & affordable delivery. Our valued customers can choose between FREE global shipping on all orders by standard airmail with a tracking number. Arrive within 5-25 business days in most seasons. We also provide express delivery by one of the major shipping carriers as FedEx, DHL Express, UPS or EMS which usually takes only 2-6 business days from dispatch time.
With our system you have the ability to choose what kind of delivery way is the most suitable for your needs. We recommend choosing an express delivery to avoid losing packages. Express delivery is safe & insured for free. In addition, express shipping supports online tracking with exact present location. The arrival time depends on different areas in the world and can take longer in holiday’s seasons. Anyway you cannot hold us responsible for its arrival within time. Dispatching Time All parcels are professionally packed and sealed.
Orders will normally be dispatched within 2-3 Business day (Monday to Friday excluding Holidays) by the selected shipping carrier, for express delivery order we choose the fastest one for your country based on our experience. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. Please take care when entering your address details as we copy these directly for dispatch. We cannot be held responsible on error cause delivery delay or failure. Stock and Availability shown on this site is for your reference only. While we strive to provide the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is received.
Some items will be temporary out of stock. Order status Information You will receive a notification when your order is processed and again when a dispatch is made. This notification usually will be appeared in your box within 24 hours for standard mail or up to 5-7 business days for express delivery. The notification comes with a valid tracking number & shipping carrier name. If you have not received any email please check your order status in "My Account" page. Your lasts orders will appears at Recent Orders section. Choose order number to get a current status. if your order does not appears in Your account please wait up to 24 hours and then contact us Tracking an Order Once your order has been dispatched & picked up by the courier You should get a message with a tracking number and name of shipping carrier, we recommend track Your order via our Track Your Order Online page, Please allow 48 hours for Your tracking number to activate. Please note all orders must be signed for.
please ensure you are available at the delivery address. If you are not at the delivery location at time of delivery the courier will leave a note and you will need to call back to re-arrange a suitable delivery time.